At GullySide, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

Returns

You have the right to return eligible items within 14 days of receiving your order.

To qualify for a return, items must:

• Be unworn, unused, and in their original condition.
• Have all original tags attached.
• Be free from stains, odors, damage, or signs of wear.
• Be returned in their original packaging where possible.

Returns that do not meet these conditions may be refused or subject to a partial refund at our discretion.

Return Process

To initiate a return, please contact our customer support team at:

Email: contact.gullyside@gmail.com

Please include your order number and the reason for your return request. Once your request has been approved, you will receive instructions on how and where to send your item.

Items returned without prior authorization may not be accepted.

Refunds

Once we have received and inspected your returned item(s), we will notify you of the outcome of your refund request.

If approved, your refund will be issued to the original payment method used for the purchase. Refunds are typically processed within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect due to our error.

We recommend using a tracked shipping service, as GullySide cannot be held responsible for returns lost in transit.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and provide clear photographs of the issue.

We will review the case and, where appropriate, provide a replacement, exchange, or full refund.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Items that have been worn, washed, altered, or damaged after delivery.
• Any products excluded from return rights under applicable consumer protection laws.

Pre-Orders

Please note that all pre-order purchases are final. By placing a pre-order, you agree to reserve an item before it becomes available for immediate shipment.

Due to production planning, inventory allocation, and the nature of pre-order sales, pre-orders cannot be canceled, modified, exchanged, or refunded once the order has been placed, except where required by applicable consumer protection laws.

Any estimated shipping or delivery dates provided for pre-order items are estimates only and may be subject to change. While we strive to meet all projected timelines, GullySide is not responsible for delays caused by manufacturing, shipping carriers, customs procedures, or other circumstances beyond our reasonable control.

In the event that GullySide is unable to fulfill a pre-order, customers will receive a full refund to their original method of payment.

Contact Us

If you have any questions regarding our Return Policy, please contact us at:

GullySide
Email: contact.gullyside@gmail.com