Shipping policy


Last Updated: June 5, 2026

At GullySide, we are committed to providing a smooth and reliable shipping experience. Please review the information below regarding order processing, shipping times, and delivery procedures.

Order Processing

All orders are processed in the order they are received.

Please allow 1–5 business days for order processing before shipment. During periods of high demand, product launches, sales events, or holidays, processing times may be extended.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Shipping Destinations

GullySide currently ships to selected domestic and international destinations.

Shipping availability may vary depending on location, carrier restrictions, and local regulations.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

Estimated Delivery Times

Estimated delivery times begin once an order has been processed and shipped.

Domestic Shipping

  • Estimated delivery: 2–7 business days

International Shipping

  • Estimated delivery: 5–21 business days

Please note that delivery times are estimates only and are not guaranteed.

Pre-Order Items

Certain products may be offered as pre-order items. By placing a pre-order, you acknowledge that the item is not currently available for immediate shipment and will be produced or prepared for fulfillment following your purchase.

Pre-order items are generally expected to ship within 6 - 8 weeks from the date the order is placed. However, this timeframe is an estimate only and may vary depending on production schedules, material availability, quality control procedures, logistics, and other operational factors.

If your order contains both in-stock and pre-order items, the order may be held and shipped once all items are available, unless otherwise stated.

While GullySide makes every effort to meet estimated delivery timelines, we cannot guarantee specific shipment or delivery dates for pre-order products. Delays may occur and do not constitute grounds for cancellation, refund, or compensation, except where required by applicable law.

Customers will be notified of any significant changes to the estimated fulfillment timeline whenever reasonably possible.

 

Shipping Delays

While we strive to meet all estimated delivery dates, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • High order volumes
  • Carrier delays
  • Customs inspections
  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • International import procedures

GullySide shall not be held responsible for shipping delays caused by third-party carriers or external circumstances beyond our control.

Customs Duties and Taxes

For international orders, customs duties, import taxes, VAT, and other fees may be imposed by the destination country.

These charges are determined by local customs authorities and are the sole responsibility of the customer.

GullySide has no control over these charges and cannot predict their amount.

Tracking Information

Where tracking is available, customers will receive tracking details via email once the order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.

GullySide is not liable for:

  • Lost packages marked as delivered.
  • Stolen packages.
  • Delays caused by shipping carriers.
  • Incorrect addresses provided by customers.

If you experience an issue with your shipment, we encourage you to contact the carrier directly. We will, however, do our best to assist where possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be re-shipped.

GullySide is not responsible for orders lost due to incorrect address information submitted by the customer.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged package and product

We will review the claim and work toward an appropriate resolution.

Contact Information

For any questions regarding shipping, delivery, or tracking, please contact:

GullySide
Email: contact.gullyside@gmail.com